Refund policy

Cancel

You are able to cancel your order before it has been shipped. Please do this as fast as possible. If I already purchased your shipping label I will not be able to refund your shipping costs. In this case I will provide you with proof of the label purchase as to why you didn't get the full refund. If I already shipped your order out I will not be able to cancel your order. 

Returns

I do not accept returns if there is nothing wrong with the items you ordered. Please look carefully at the pictures and item information listed at the item you want to purchase, everything you need to know is shown or explained there. 

​Damages

If you feel I left out some important information as to why you really do not like your item, or if your item(s) arrived broken or damaged, please contact me with pictures and your order number. We will find a fitting solution together! 

I am not responsible for any damages to the item once you start using it. 

​Exchanges

I do not accept exchanges as costs to return & ship a new item are just too high in most cases. If you're willing to cover additional shipping, contact me at cutevoid@outlook.com with your order information :-)

​